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Get Me Paid help
Questions about invoices, setup and subscriptions
Find clear answers about creating invoices, managing customers, VAT and CIS calculations, PDF delivery, payment tracking and the Get Me Paid subscription.
Get Me Paid focuses on invoice creation and payment organisation for UK freelancers, sole traders and small businesses.
FAQ category
Getting started
Account setup, verification and workspace configuration.
Who is Get Me Paid designed for?
Get Me Paid is designed for UK freelancers, sole traders, contractors, subcontractors and small businesses that need a focused invoicing workflow rather than a full accounting suite.
Can I use Get Me Paid as a sole trader?
Yes. You can choose sole trader as your business type and configure your business details, payment information, invoice defaults and branding without needing to be a limited company.
What do I need to create an account?
Registration asks for your name, email address and password. The current form requires a password of at least 8 characters.
Do I need to verify my email address?
Yes. After registration, Get Me Paid sends a 6-digit email verification code. You enter that code on the verification page before continuing to onboarding, and you can request a new code if needed.
What happens during onboarding?
Onboarding collects the information used by your workspace, including business details, invoice prefix and defaults, VAT and CIS settings where relevant, payment information, branding colour, logo and invoice template. Some fields are required for invoices, while optional fields can be left blank or updated later.
Can I change the setup later?
Yes. Business details, invoice defaults, payment details, branding and customer records can be maintained from settings or customer screens. Changes affect future use of those details; be careful with invoices that have already been sent or downloaded because customers may already have a copy.
Can I reset my password?
Yes. The password reset flow lets you request a reset link and set a new password. The reset form requires the new password to be at least 8 characters and asks you to confirm it.
FAQ category
Customers and invoices
Customer records, invoice contents, numbering and templates.
What customer information can I save?
Customer records can store company name, contact name, email, phone, address lines, town or city, postcode, country, VAT number, notes, end-user status for Domestic Reverse Charge handling and a payment-terms override. It is practical invoice contact storage, not a complete CRM.
Can I edit a customer?
Yes. Existing customer records can be edited within your organisation workspace. The application also supports archived customers, so do not assume customer removal means permanent deletion.
How are invoice numbers created?
Get Me Paid allocates invoice numbers using your configured invoice prefix and numbering sequence. Number reservation is handled server-side in a database transaction so invoices stay scoped to the organisation.
Can I edit a draft invoice?
Yes. Draft invoices can be edited before they are sent, and totals are recalculated when the draft is saved. The current workflow does not make the same editing promise for sent, paid or cancelled invoices.
What can an invoice contain?
An invoice can include a customer, issue and due dates, line descriptions, quantities, unit prices, VAT rates, CIS classification for relevant lines, payment terms, notes, and your saved business and payment details.
Can I create unlimited invoices and customers?
Yes. The current public GetMePaid plan has unlimited invoices and unlimited customers. This does not imply unlimited organisations or unlimited users.
Are several invoice templates available?
Yes. The current PDF template options are Classic, Modern and Minimal. You can choose the available template and brand colour, but Get Me Paid does not currently offer a fully custom template designer.
FAQ category
VAT and CIS
How tax-related invoice calculations are represented.
Does Get Me Paid support VAT invoices?
Yes. VAT registration status and a default VAT rate can be configured, and VAT rates can be applied to invoice lines when your organisation is set as VAT registered.
Which VAT rates are supported?
The current invoice UI supports 0%, 5% and 20% VAT rates. If your business is not marked as VAT registered, invoice VAT is set to 0% by default.
Does Get Me Paid support CIS deductions?
Yes. When CIS is enabled for the organisation, qualifying invoice lines can be included in CIS deduction calculations and the deduction is reflected in the amount payable.
Which CIS rates are supported?
The current CIS rate options are 0%, 20% and 30%. The selected organisation default is used when CIS is applied to an invoice. You remain responsible for choosing the rate that applies.
How do VAT and CIS work together?
VAT is calculated as part of the invoice totals. CIS deduction applies to the relevant deductible amount, is shown separately, and the final amount payable reflects the calculation.
Does Get Me Paid submit CIS information to HMRC?
No. Get Me Paid can help represent CIS deductions on invoices, but it does not submit CIS returns to HMRC or pay deductions to HMRC.
If you need help submitting CIS returns to HMRC, we recommend our accounting partner Ostoya Accountancy Limited at www.ostoya.co.uk (opens in a new tab).
Does Get Me Paid verify subcontractors?
No. Get Me Paid does not verify subcontractors with HMRC, check registration status or decide employment status.
Can CIS information appear on the PDF invoice?
Yes. Saved invoices can show CIS rate, CIS deduction, CIS deductible subtotal and amount payable on the generated PDF where CIS is enabled.
Does the software decide whether CIS applies?
No. Get Me Paid records the selections you make. It does not decide whether work falls within CIS or whether domestic reverse-charge VAT applies.
Is Get Me Paid tax or accounting advice?
No. Get Me Paid helps organise invoice information and calculations. It does not provide tax, accounting or legal advice.
If you need professional tax or accounting advice, we recommend our accounting partner Ostoya Accountancy Limited at www.ostoya.co.uk (opens in a new tab).
FAQ category
PDFs, email and reminders
PDF generation, email sending and reminder limitations.
Can I download an invoice as a PDF?
Yes. The invoice page includes a private PDF route that generates a branded PDF using your organisation details, payment settings, logo and selected template.
Can I email invoices from Get Me Paid?
Yes, while the active plan includes email sending. The invoice email is sent to the saved customer email address with the PDF attached, and the sending attempt is recorded as sent or failed where appropriate.
Can I preview an invoice before sending?
Yes. The invoice detail page shows the invoice before sending and provides a PDF download route, so you can review the visible invoice information and generated PDF before emailing it.
Does Get Me Paid confirm that the customer opened the invoice?
No. Get Me Paid records the invoice sending workflow, but it does not currently claim that the recipient opened or read the email.
Do you send payment reminders to my customers?
No. The current reminder workflow sends due-soon and overdue browser push alerts to eligible Get Me Paid users who have enabled notifications. It does not send automatic debt-chasing emails to invoice recipients.
Are reminders completely automatic?
Not by themselves. Reminder delivery depends on the reminder job being run, the organisation having reminder access, the user having an active push subscription, and the relevant reminder preferences allowing due-soon or overdue reminders.
Is email delivery guaranteed?
No. Get Me Paid can send the email through the configured mail provider, but delivery can still be affected by recipient addresses, recipient mail servers and provider behaviour.
FAQ category
Payments and invoice status
Payment recording, status labels and what Get Me Paid does not collect.
Can I mark an invoice as paid?
Yes. Eligible invoices can be marked as paid, which changes the invoice status and records a paid date.
Can I record a partial payment?
No. The current invoice workflow records invoice status and paid date, but it does not expose a partial-payment amount ledger in the invoice UI.
Can I see how much remains outstanding?
You can see invoice totals and amount payable, and paid invoices are separated by status. The current workflow does not automatically calculate a remaining balance from partial payments because partial-payment recording is not exposed.
Does Get Me Paid connect to my bank account?
No. There is no open-banking or bank-feed connection in the current application. Payment information is recorded within the invoice workflow and your saved payment instructions.
Does it automatically detect customer payments?
No. Customer invoice payments are not automatically detected. You update invoice status within Get Me Paid when you know a payment has been made.
What invoice statuses are available?
Invoices can be Draft, Sent, Paid, Overdue or Cancelled. The interface presents these as user-friendly status labels rather than requiring you to understand internal enum values.
Does Get Me Paid collect my customer's invoice payment?
No. Stripe is used for the Get Me Paid SaaS subscription. The current invoice workflow does not process your customer's payment for an invoice or collect money from your customer on your behalf.
FAQ category
Pricing and subscriptions
Trial timing, Stripe billing, cancellation and access changes.
How much does Get Me Paid cost?
The current public plan includes a 30-day no-card free trial. After that, you can choose to subscribe through Stripe Checkout for £4.99 per month to continue creating and sending invoices.
When does the 30-day free trial begin?
Your 30-day trial starts when your organisation workspace is created. You do not need to go through Stripe Checkout to begin the trial.
Is a payment card required?
No. You can start the 30-day free trial without a payment card. To continue creating and sending invoices after the trial, you will need to subscribe through Stripe Checkout.
Is a payment taken when the trial starts?
You are not charged during the no-card trial. If you choose to subscribe, Stripe Checkout will show the monthly subscription details before payment is set up.
When is the first payment taken?
No payment is taken automatically when the 30-day no-card trial ends. To continue creating and sending invoices, you choose to subscribe through Stripe Checkout, where the £4.99 monthly subscription details are shown before payment is set up.
Can I cancel during the trial?
No payment card is collected for the free trial, so there is no paid subscription to cancel during it. You can stop using the service at any time. If you later choose to subscribe, Billing and Stripe's customer portal support eligible subscription changes such as cancellation.
What happens after cancellation?
When cancellation is scheduled at period end, access continues until the relevant end date. Cancelling does not imply immediate deletion of existing records.
What happens if a subscription payment fails?
A short configurable grace period may apply while payment details are updated. After paid access ends, paid features can be restricted.
What happens when paid access ends?
Existing records remain available in the supported fallback mode, while creation and paid features such as new invoices, new customers, email sending, branding and reminders are restricted. This is not a promise of permanent retention.
Can I change plans?
There is currently one public monthly plan for Get Me Paid.
Is VAT included in £4.99?
The current public subscription price is £4.99 per month. Any applicable tax treatment will be shown during checkout where configured.
FAQ category
Privacy and access
Organisation scoping and protected private assets.
Can other Get Me Paid customers see my invoices?
Get Me Paid scopes invoices, customers, settings, payment settings, branding, uploaded files and billing records to an organisation. Private application routes check authenticated organisation membership before returning organisation data.
Are invoice PDFs public?
No. Invoice PDFs are generated through an authenticated organisation route and returned with private no-store headers. The route checks that the invoice belongs to the active organisation.
Is my uploaded logo public?
No. Uploaded logos are served through a protected logo endpoint for the active organisation rather than as public static files.
Who can manage subscription billing?
Organisation owners and administrators can manage billing. Other members are shown messaging to ask an owner or admin to manage billing.
FAQ category
Product scope
What Get Me Paid is — and what it is not.
Is Get Me Paid full accounting software?
No. Get Me Paid focuses on invoices, customers, payment status, PDFs, email delivery, reminders and VAT/CIS invoice calculations. It is not a full accounting ledger.
If you need a full accounting ledger or bookkeeping service, we recommend our accounting partner Ostoya Accountancy Limited at www.ostoya.co.uk (opens in a new tab).
Does it replace an accountant?
No. Get Me Paid helps organise invoice information and calculations, but it does not replace professional tax, accounting or legal advice.
If you need professional tax or accounting advice, we recommend our accounting partner Ostoya Accountancy Limited at www.ostoya.co.uk (opens in a new tab).
Does it submit VAT returns?
No. Get Me Paid does not submit VAT returns.
If you need help submitting VAT returns, we recommend our accounting partner Ostoya Accountancy Limited at www.ostoya.co.uk (opens in a new tab).
Does it support Making Tax Digital?
No. The current application does not implement Making Tax Digital submission features.
If you need Making Tax Digital compliance, we recommend our accounting partner Ostoya Accountancy Limited at www.ostoya.co.uk (opens in a new tab).
Does it run payroll?
No. Get Me Paid does not run payroll. It focuses on invoices, customers, payment tracking, VAT/CIS invoice calculations, PDF invoices and reminders.
If you need payroll support, we recommend our accounting partner Ostoya Accountancy Limited at www.ostoya.co.uk (opens in a new tab).
Can you recommend bookkeeping or payroll support?
Get Me Paid focuses on invoice creation and payment organisation. For bookkeeping, payroll or wider accountancy support, we recommend our accounting partner Ostoya Accountancy Limited at www.ostoya.co.uk (opens in a new tab).
Does it automatically reconcile bank transactions?
No. The current application does not include open-banking feeds or automatic bank reconciliation.
Can I install it as an app?
Yes, where supported by your browser and device. Get Me Paid includes a PWA manifest with a dashboard-oriented installed experience, but it is not a native App Store or Play Store application.
Can I use it on mobile?
Yes. The marketing and application interfaces are built responsively and the PWA manifest supports installation where the browser and device allow it. Functionality can still vary by browser and device.
Support options
You're not on your own
Get Me Paid keeps invoicing simple — here's where to go when you need more.
Need an accountant or payroll support?
Get Me Paid doesn't run payroll or replace an accountant. We recommend Ostoya Accountancy Limited for bookkeeping, payroll and wider accountancy support.
Visit Ostoya Accountancy Limited (opens in a new tab)
Contacting Ostoya Accountancy Limited is separate from using Get Me Paid. Your records are not shared automatically.
Ready to create your first invoice?
30-day free trial. No card required — no charge until the trial ends.